Frequently Asked Questions
Answers to common inquiries regarding silk authenticity, orders, tailoring, and delivery.
Are all Suratbazar sarees Silk Mark Certified?
Yes. Every silk saree is certified by the Silk Mark Organisation of India (SMOI). An individual tamper-proof hologram tag with a verifiable QR code is affixed to each drape.
Do the sarees include fall and pico?
Yes! Complimentary high-quality cotton fall stitching and delicate rolled-hem pico are included with every single saree order at no extra charge.
How does custom blouse stitching work?
When selecting 'Custom Bridal Tailoring', you can provide your measurements online or connect with our master drapers via video call for personalized styling and neckline selection.
Can I cancel or modify my order?
Orders can be modified or cancelled within 12 hours of placement before our looms dispatch the package. Simply contact our concierge at +91 98765 43210.
What payment methods are accepted?
We accept UPI (Google Pay, PhonePe, Paytm, CRED), Net Banking across 50+ Indian banks, Visa, MasterCard, American Express, RuPay, and Cash on Delivery.