Privacy & Data Protection Policy
At Suratbazar, your trust is as sacred as our handloom traditions. Here is how we collect, safeguard, encrypt, and respect your personal information.
Last Updated: October 13, 2026 • Effective Date: October 13, 2026
256-Bit SSL Encryption
All transactions and credentials are encrypted through bank-grade security protocols.
Zero Data Selling
Your personal details are never sold, rented, or traded to third-party telemarketers.
RBI & PCI-DSS Compliant
Processed securely via authorized gateways including Razorpay and UPI.
1. Introduction & Scope
This Privacy Policy describes how Suratbazar Handlooms Pvt. Ltd. (“Suratbazar”, “Company”, “we”, “us”, or “our”) collects, uses, shares, and protects information about you when you visit our website suratbazar.com, utilize our online services, or purchase our authentic handloom sarees and drapes.
By accessing or using our website, services, or making a purchase, you acknowledge and consent to the practices described in this policy.
2. Information We Collect
We only collect information strictly necessary to fulfill your orders, provide styling services, and offer an exceptional customer experience:
3. Purpose of Processing & Use of Information
We use your personal data strictly for legitimate business operations:
- Order Fulfillment: Processing transactions, weaving authentication, packaging, and dispatching sarees.
- Logistics & Courier Delivery: Sharing recipient shipping details with trusted delivery partners (BlueDart, Delhivery, DHL Express).
- Customer Support & Concierge: Answering sizing queries, blouse stitching consultation, and tracking support.
- Order Updates & Notifications: Transmitting automated order confirmations, dispatch tracking AWB numbers, and electronic invoices via SMS/Email/WhatsApp.
- Fraud Detection & Security: Preventing fraudulent financial transactions and verifying high-value bridal commissions.
4. Payment Gateway Security & Razorpay Compliance
Our store utilizes state-of-the-art encryption to protect customer payment credentials. Online payments are processed through Razorpay Software Private Limited and authorized banking networks:
• PCI-DSS Level 1 Certification: Razorpay adheres to the highest global payment industry standard (Payment Card Industry Data Security Standard).
• End-to-End Encryption: Card and UPI data is encrypted in transit using 256-bit TLS/SSL encryption.
• No Local Storage of Sensitive Financial Data: Suratbazar never sees or stores full credit/debit card numbers, CVVs, or banking PINs.
5. Third-Party Disclosures & Service Providers
We only share personal data with vetted third-party service providers who assist in operating our website and fulfilling your purchases under strict confidentiality agreements:
- Logistics Partners: BlueDart Aviation, Delhivery Express, DHL International (for delivery address and contact only).
- Payment Processors: Razorpay, NPCI (UPI), and authorized banking gateways.
- Cloud Infrastructure: Secure, encrypted cloud servers with access controls.
- Legal Requirements: When mandated by court orders, statutory bodies, or government law enforcement under applicable Indian laws.
We will NEVER sell, lease, or distribute your email or phone number to unauthorized marketing agencies.
6. Cookies & Tracking Technologies
Cookies are small data files placed on your browser to help us remember your shopping bag items, keep you logged into your account, and analyze website speed and performance. You may choose to disable cookies through your browser settings, though certain checkout features may require cookies to function correctly.
7. Your Privacy Rights & Data Control
Under applicable Indian data protection regulations, you hold the following rights regarding your data:
- Right to Access: Review the personal data stored in your user profile at any time.
- Right to Rectification: Edit or correct your saved addresses and telephone numbers directly in your account dashboard.
- Right to Erasure: Request the deletion of your account and personal identifiers by emailing our grievance desk.
- Opt-Out of Communications: Unsubscribe from marketing newsletters with one click.
8. Grievance Officer & Contact Details
In accordance with the Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020, the designated Grievance Officer for Suratbazar is:
Grievance Redressal Desk
Officer: Nodal Grievance Officer, Customer Redressal Cell
Company: Suratbazar Handlooms Pvt. Ltd.
Registered Office: Hut No. 287, Mithi Khadi, Azad Chowk, Near Noorani Masjid, Limbayat, Surat, Gujarat - 394210
Email: suratbazar360@gmail.com
Telephone: +91 82002 60300 (10:00 AM – 7:00 PM IST, Monday to Saturday)
9. Policy Updates & Notifications
We reserve the right to update or amend this Privacy Policy periodically to reflect legal amendments, technology upgrades, or operational improvements. Any changes will become effective immediately upon posting to this URL.